FAQ

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FAQ

Ordering and Payment

Do I need to create an account to purchase at Happy Haus & Co?

No, you may check out as guest.

We recommend you to create an account with us as this will allow you to keep track of your purchase history, payment status and save you the hassle of filling in your address details for every order you place with us. Please rest assure that we keep all of our customers' personal particulars and information confidential.

How do I know if my order has been accepted?

After having confirmed your order and proceeded to your secure payment method, a confirmation email will be sent to you. This includes a summary of the order, the item(s), the quantity, the price of the selected products, the payment method and the delivery address. If you do not receive a confirmation email, it means that your order didn't go through. Please get in touch with us.

Why do I see an error message when I checkout?

Upon checkout, if you see an error message that says the item(s) in your cart is not available, it means that the item(s) has been checked out by another buyer.

How does the waiting list work?

If the item you are interested in has been listed as Out of Stock, you may opt to place your email on the waiting list. An email notification will be sent to you if/when there is available stock for purchase. It is best for you to email us directly if you wish to get an item which is Out of Stock.

When will I receive my preorder item?

We state the expected date of arrival on each product listing. However, due to unforeseen delays in the current situation, there may be further delays. Please purchase the item only if you are comfortable with this.

If your order has a preorder item, we will not ship out the order until the preorder item has arrived. If you wish to get your in stock item shipped out first without the preorder item, please cart out the in stock item as a separate order.

Can I self-collect my purchase?

Please write to us to arrange for the next available slot. Please inform us of your order number when requesting for self-collection.

What currency and payment mode does Happy Haus & Co accept?

All items listed are in SGD and we accept credit card payments on our website. If you wish to make a PayNow transfer, please get in touch with us.

Buying a gift

I am buying the item as a gift. Can you gift wrap it and leave a message for me?

Of course, we love sending gifts on you behalf. Simply leave us a message at check-out and we will hand write your note with love! 

I like to buy a gift for my friend who just gave birth to a baby. Can you help curate a gift box for me?

Yes, we are more than happy to do that. Simply drop us a DM on Instagram or email us at hello@happyhausandco.com and we will have some recommendations for you.

Returns and Exchanges

Can I exchange/return my purchase?

Please refer to our Return Policy.

Shipping

How long does shipping takes?

Please refer to Shipping for more details. 

If you have any other questions, please WhatsApp us or drop us an email. We are here for you!