Return Policy
Strictly no exchange or refund for any sale item.
All sales are final and we do not provide a refund unless the product is damaged or defective, subjected to the brand’s approval.
Please email us at hello@happyhausandco.com to raise your issue.
If the item(s) show any normal signs of wear or tear, we will not provide a refund. All delivery fee is to be paid by the customer.
In the event that the item is damaged during shipping, it will not be eligible for exchange.
We take 1-3 working days to reply. If you do not hear from us after 3 working days, please send us an email again.
Refund
Do inform us within 5 days of purchase about the damaged or defective item.
Please provide clear pictures of the damaged product in the original state you received it (provide images of item in the parcel and of the damage on the item) and a short description of the damage.
Upon confirmation from the brand to proceed, we will inform you if you are eligible for an exchange or refund within 14 days. Refund will only be in store credit.
We will not be able to provide any refund or replacement if the 5 days has passed.
Exchange
You can return any original priced clothes (WEAR) for store credit within 10 days of receiving your order. A processing fee of $3 will be incurred for every return item.
To be eligible for a return, the item must be unused and unaltered in the original packaging and in the condition as you received it. We do not accept return for swimwear for hygiene purpose and of any discounted items or pre-order items.
If we receive an item which does not meet the criteria above, it will be rejected and you will be required to top up the shipping fee to send the item back to you.
All purchases made using store credit will not be entitled for a subsequent exchange or return. Issuance of store credit will take up to 10 days from date of receipt of returned parcel.
